MS Dynamics CRM Usability
Our primary focus is on Microsoft Dynamics CRM usability & training issues, but other issues will appear from time to time.
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Customer Retention Strategies - Plugging the Leaky Bucket
November 28, 2007
Customer Relationship Management is a process not a program. And, customer retention is only part of the process known as Customer Relationship Management (CRM).
CRM 4.0 Child Workflow to Send Complex E-mail
April 30, 2008
CRM 4.0 workflows can be used for a number of different things. One great example is a workflow to generate a complex e-mail. CRM e-mail templates only allow you to access data stored in a single entity. However you can build custom e-mail from all related entity data sources in a simple workflow in Microsoft Dynamics CRM 4.0.
Microsoft CRM 4.0 workflow stage example (upgraded from CRM 3.0)
May 01, 2008
Using a recursive CRM 4.0 child workflow to simulate a ‘DO Loop’
May 01, 2008
CRM 4.0 Sales Process workflow observations and best practices.
May 04, 2008
MS CRM 4.0 Workflow won’t publish after deleting an attribute.
May 27, 2008
Managing Leads, Lists, and Marketing in Microsoft CRM
August 25, 2008
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Jim Glass - A CRM Riff
Ben Riga’s Deep Shift
John ODonnell - Delving into Dynamics
East Region CRM
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Jonas Deibe - Dynamics CRM, C#, JS
Larry’s Taco Talk
Menno te Koppele - a CRM freak
Microsoft Dynamics CRM Team Blog
Mitch Milam’s Microsoft Discussions
Ronald Lemmen - CRM, C# and Cme
stunnware’s CRM corner
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