MS Dynamics CRM Usability

Our primary focus is on Microsoft Dynamics CRM usability & training issues, but other issues will appear from time to time.

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Customizing Your Outlook Desktop for CRM

October 01, 2007

One of the most important things you can do to improve your Microsoft CRM productivity is to customize your Outlook desktop. It takes only a minute to do and will tubocharge your CRM productivity.

Posted by Steve Noe on 10/01 at 02:04 PM
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Top 10 CRM Tweaks for New User Productivity

October 31, 2007

So, now that you've got your CRM system in place, how do you make it work for you? Here are some simple solutions to increase your user productivity and make your implementation a success!

Posted by Steve Noe on 10/31 at 05:38 PM
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CRM Sales Training Relevance makes a difference!

December 07, 2007

I delivered CRM sales training to a large group of sales people for a client recently. My classes were not the first attempt to get the sales group trained in CRM. I found that the biggest issue they had was the frustration that the training did not relate to their day to day activities.

Posted by Steve Noe on 12/07 at 02:59 PM
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