MS Dynamics CRM Usability

Our primary focus is on Microsoft Dynamics CRM usability & training issues, but other issues will appear from time to time.

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CRM Sales Training Relevance makes a difference!

December 07, 2007

I delivered CRM sales training to a large group of sales people for a client recently. My classes were not the first attempt to get the sales group trained in CRM. I found that the biggest issue they had was the frustration that the training did not relate to their day to day activities.

Posted by Steve Noe on 12/07 at 02:59 PM
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Microsoft Dynamics CRM 4.0 Applications Course 8913 review

February 09, 2008

Posted by Steve Noe on 02/09 at 11:42 AM
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Free Microsoft Dynamics CRM 4.0 End User Training Webinar!

April 09, 2008

We are offering our CRM 101 training seminar on Friday, April 18 at no charge for a limited time.

Posted by Steve Noe on 04/09 at 01:55 PM
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Microsoft Dynamics CRM 4.0 Certification Exams Available!

April 25, 2008

The core exams required for certification in Microsoft dynamic CRM 4.0 are now available for those of you who are interested! 

Posted by Steve Noe on 04/25 at 09:21 AM
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Microsoft Dynamics CRM 4.0 Customization & Configuration Course 8912 review

July 01, 2008

Posted by Steve Noe on 07/01 at 10:44 PM
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Microsoft Dynamics CRM 4.0 Installation and Deployment #8911

July 07, 2008

Posted by Steve Noe on 07/07 at 09:26 AM
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Microsoft CRM 4.0 Certification Crazy - 5 CRM exam appointments in 1 week.

July 25, 2008

Posted by Steve Noe on 07/25 at 01:23 PM
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CRM 4.0 Extending (8969) Course is now available!

August 04, 2008

Posted by Steve Noe on 08/04 at 12:53 PM
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New CRM 4.0 Workflow Courseware now available!

September 09, 2008

The long-awaited CRM 4.0 workflow course is now available!  80003A:  Workflow in Microsoft Dynamics CRM 4.0 is designed to give a non-technical one-day introduction to using the new CRM 4.0 workflow engine.  We've been waiting for this course with anticipation since both Mitch Milam and I had the privilege of contributing to the courseware as subject matter experts. This one-day course is the perfect way to jumpstart using CRM 4.0 workflow to automate manual processes within your organization.

Posted by Steve Noe on 09/09 at 01:26 PM
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CRM Implementation Success Psychology

September 11, 2008

Customer management relationship (CRM) software implementations are an inherently complex process involving multiple stakeholders with different goals.  There are a number of factors that have an impact on the success of a CRM implementation.  These factors include:

  • Customer Relationship Management is a process not software
  • Management commitment
  • Project goal setting & scope
  • Balance between usability and data collection
  • Stakeholder motivation
  • End-user training

Posted by Steve Noe on 09/11 at 10:44 AM
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Exam MB2-634 CRM 4.0 Extending Microsoft Dynamics released

September 24, 2008

Finally! The last of the major Microsoft Dynamics CRM 4.0 exams is available. I found this today:

Posted by Steve Noe on 09/24 at 01:41 PM
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The Biz IT Blog is composed mainly of the musings of Steve Noe, MCT. We welcome comments from registered members.

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