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I delivered CRM sales training to a large group of sales people for a client recently. My classes were not the first attempt to get the sales group trained in CRM. I found that the biggest issue they had was the frustration that the training did not relate to their day to day activities.
We are offering our CRM 101 training seminar on Friday, April 18 at no charge for a limited time.
The core exams required for certification in Microsoft dynamic CRM 4.0 are now available for those of you who are interested!
The long-awaited CRM 4.0 workflow course is now available! 80003A: Workflow in Microsoft Dynamics CRM 4.0 is designed to give a non-technical one-day introduction to using the new CRM 4.0 workflow engine. We've been waiting for this course with anticipation since both Mitch Milam and I had the privilege of contributing to the courseware as subject matter experts. This one-day course is the perfect way to jumpstart using CRM 4.0 workflow to automate manual processes within your organization.
Customer management relationship (CRM) software implementations are an inherently complex process involving multiple stakeholders with different goals. There are a number of factors that have an impact on the success of a CRM implementation. These factors include:
Finally! The last of the major Microsoft Dynamics CRM 4.0 exams is available. I found this today:
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