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Customer management relationship (CRM) software implementations are an inherently complex process involving multiple stakeholders with different goals. There are a number of factors that have an impact on the success of a CRM implementation. These factors include:
Jim Glass - A CRM Riff
Ben Riga’s Deep Shift
John ODonnell - Delving into Dynamics
East Region CRM
Friendly CRMonster
ICU MSCRM
Jonas Deibe - Dynamics CRM, C#, JS
Larry’s Taco Talk
Menno te Koppele - a CRM freak
Microsoft Dynamics CRM Team Blog
Mitch Milam’s Microsoft Discussions
Ronald Lemmen - CRM, C# and Cme
stunnware’s CRM corner
TIDBITS on Microsoft Dynamics CRM