MS Dynamics CRM Usability

Our primary focus is on Microsoft Dynamics CRM usability & training issues, but other issues will appear from time to time.

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An evolutionary approach to CRM implementation

April 04, 2009

The evolutionary approach to CRM projects helps to reduce risk while delivering faster ROI.

Posted by Steve Noe on 04/04 at 10:25 AM
CRM Implementation • Newbie • Intermediate • Newbie • Intermediate • (0) View/Post Comments • Permalink

What you need to know before buying CRM

November 30, 2008

In talking with our prospects and customers, we find there are many misconceptions about CRM software. Many don’t understand what it really is, some are concerned about its less than stellar history, and others are just looking for a quick fix. Here’s a quick primer.

Posted by Steve Noe on 11/30 at 10:32 AM
CRM Implementation • Newbie • (0) View/Post Comments • Permalink

CRM Implementation Success Psychology

September 11, 2008

Customer management relationship (CRM) software implementations are an inherently complex process involving multiple stakeholders with different goals. There are a number of factors that have an impact on the success of a CRM implementation. These factors include:

Customer Relationship Management is a process not software
Management commitment
Project goal setting & scope
Balance between usability and data collection
Stakeholder motivation
End-user training

Posted by Steve Noe on 09/11 at 10:44 AM
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CRM Sales Training Relevance makes a difference!

December 07, 2007

I delivered CRM sales training to a large group of sales people for a client recently. My classes were not the first attempt to get the sales group trained in CRM. I found that the biggest issue they had was the frustration that the training did not relate to their day to day activities.

Posted by Steve Noe on 12/07 at 02:59 PM
(0) View/Post Comments • Permalink

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