Our primary focus is on Microsoft Dynamics CRM usability & training issues, but other issues will appear from time to time.
We’d love to hear from you. Please take a moment to sign up, and let us know what you have to say.
The evolutionary approach to CRM projects helps to reduce risk while delivering faster ROI.
In talking with our prospects and customers, we find there are many misconceptions about CRM software. Many don’t understand what it really is, some are concerned about its less than stellar history, and others are just looking for a quick fix. Here’s a quick primer.
Customer management relationship (CRM) software implementations are an inherently complex process involving multiple stakeholders with different goals. There are a number of factors that have an impact on the success of a CRM implementation. These factors include:
I delivered CRM sales training to a large group of sales people for a client recently. My classes were not the first attempt to get the sales group trained in CRM. I found that the biggest issue they had was the frustration that the training did not relate to their day to day activities.
Back to WeblogJim Glass - A CRM Riff
Ben Riga’s Deep Shift
John ODonnell - Delving into Dynamics
East Region CRM
Friendly CRMonster
Matt Wittemann - ICU MSCRM
Jonas Deibe - Dynamics CRM, C#, JS
Larry Lenz - Larry’s Taco Talk
Menno te Koppele - a CRM freak
Microsoft Dynamics CRM Team Blog
Mitch Milam - Microsoft Discussions
Richard Knudson - Dynamics CRM Trick Bag
Ronald Lemmen - CRM, C# and Cme
Michael Höhne - stunnware’s CRM corner
Anne Stanton - TIDBITS on Microsoft Dynamics CRM