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CRM 4.0 Outlook Client crashes during sync with Outlook

March 08, 2008

As a part of our conversion to CRM 4.0 over the last few days, we had a problem with the Outlook client for CRM crashing every 10-15 minutes. Turns out the problem involves the birthday field: reportedly if the birthdate field in CRM is before 1970, it causes a crash. The workaround is to not sync any contact records with birthday data until you install the hotfix.

Update on 3/9/08: It’s available now via Dynamics support, reference KB Article Number(s): 948045.

Here is the workaround: Go to the CRM menu in outlook and select modify local data groups.

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Double click the My Active Contacts group to open it:

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In the Contact data group add a new selection criteria to the bottom of the list to only sync records with no data in the Birthday field.

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Save and close. Once you get the Hotfix for this, remember to take it out again.

Posted by Steve Noe on 03/08 at 10:27 AM
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