MS Dynamics CRM Usability

Our primary focus is on Microsoft Dynamics CRM usability & training issues, but other issues will appear from time to time.

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Microsoft CRM 4.0 Internet Facing Deployment

September 27, 2008

This morning I got the pleasure of using the Microsoft IFD tool to create an Internet facing deployment for one of our clients with a pre-existing CRM 4.0 deployment. After all the hype when CRM 4.0 first came out, I was expecting more trouble than it really took. The IFD tool made it simple.

Posted by Steve Noe on 09/27 at 12:08 PM
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CRM 4.0 Cumulative Hot fix for Outlook Available

September 26, 2008

Posted by Steve Noe on 09/26 at 09:59 AM
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Exam MB2-634 CRM 4.0 Extending Microsoft Dynamics released

September 24, 2008

Finally! The last of the major Microsoft Dynamics CRM 4.0 exams is available. I found this today:

Posted by Steve Noe on 09/24 at 01:41 PM
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CRM Implementation Success Psychology

September 11, 2008

Customer management relationship (CRM) software implementations are an inherently complex process involving multiple stakeholders with different goals.  There are a number of factors that have an impact on the success of a CRM implementation.  These factors include:

  • Customer Relationship Management is a process not software
  • Management commitment
  • Project goal setting & scope
  • Balance between usability and data collection
  • Stakeholder motivation
  • End-user training

Posted by Steve Noe on 09/11 at 10:44 AM
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CRM 4.0 Exams MB2-632 & MB2-633 revised

September 09, 2008

If any of you need to retake a CRM 4.0 exam, I found out today that Microsoft has revised and re-released the CRM 4.0 applications exam MB2-632 and the CRM 4.0 install / deploy exam MB2-633.

Posted by Steve Noe on 09/09 at 02:38 PM
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New CRM 4.0 Workflow Courseware now available!

September 09, 2008

The long-awaited CRM 4.0 workflow course is now available!  80003A:  Workflow in Microsoft Dynamics CRM 4.0 is designed to give a non-technical one-day introduction to using the new CRM 4.0 workflow engine.  We've been waiting for this course with anticipation since both Mitch Milam and I had the privilege of contributing to the courseware as subject matter experts. This one-day course is the perfect way to jumpstart using CRM 4.0 workflow to automate manual processes within your organization.

Posted by Steve Noe on 09/09 at 01:26 PM
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