FAQs
Q: What is Microsoft CRM?
A: Microsoft Dynamics CRM is a comprehensive business application that is designed to help businesses build more profitable customer relationships, increase sales success, forecast sales and analyze business performance. Because MS CRM is accessible through Microsoft Outlook and the Internet, it provides a flexible system that integrates with Microsoft Office, Dynamics Business Solutions, third party applications and your business’ processes. Microsoft CRM makes it easy for employees to share complete customer information across teams and departments, automates sales and customer service processes, which enables your business to make informed decisions quickly. Microsoft CRM equips your staff with the tools and information they need to sell effectively and deliver consistent, efficient service.
Q: Why do you only provide solutions for Microsoft Dynamics CRM?
A: By focusing solely on MS CRM, which we feel is the best CRM solution available, we are able to provide unparalleled depth of knowledge. Rather than knowing a little bit about a lot of things, we are highly-skilled with one particular solution. This allows us to pass our expertise directly onto you, giving your business the best CRM solution possible.
Q: Do you have any programs for Microsoft Partners?
A: Yes! We often work with other Microsoft Certified Partners to provide their clients with our training programs. We fit in right where you need us, either as a sub-contractor for your company or as a preferred vendor, which allows you to provide an added level of service to your clients.
Q: How much will it cost to implement Microsoft CRM at our company?
A: Each of our implementation and training packages is customized for our clients. Because we don’t use a cookie-cutter approach, we don’t have set prices for our services. If you’d like us to prepare a proposal for you, contact us today.
Q: Do we really need training, too?
A: Technically you don’t need training. MS Dynamics CRM is ready to go as soon as you install it; however, the most productive ways to use CRM are not always intuitive to learn. The investment you make in training will minimize time spent on lost productivity from trying to learn the tool on your own, and more importantly, will reduce startup frustration that inhibits user acceptance. It’s a proven fact that well-trained employees are more effective and productive.
Q: Can Microsoft CRM be customized to meet our company’s specific needs?
A: Absolutely! MS CRM can be – and should be – customized to meet your business needs and processes. We’ll help you import your critical existing data from multiple sources and integrate it with new or existing solutions. The more your CRM solution is customized for your business, the better equipped your staff will be in productively meeting your business goals.
Q: What are the system requirements?
A: Microsoft CRM 4.0 users require Windows XP or Vista Operating Systems running Microsoft Office 2003 or 2007, and Internet Explorer 6.0 or later on their desktop computer. Deploying CRM on your server environment required Windows Server 2003 or later, Microsoft SQL 2003 or later, and Microsoft Exchange 2003 or later.
Q: Is Microsoft CRM hosted or set up on-premises?
A: Microsoft CRM is available on-premise or through hosted offerings provided by one of our data storage partners.
Q: How do I get my company’s Microsoft Dynamics CRM software?
A: Microsoft CRM software is available through authorized Microsoft Business Solutions channel partners, such as Biz IT Pro. Contact us today, and we can help you get started.
From meta
CRM 4.0 Data Import Error prevents submitting import job
I ran into an interesting error this morning that I thought I would share. I was attempting to import a CSV file called “Area code to Time zone & State List.csv” into a custom entity in CRM 4.0 when I got the following message: “An error has occurred”.
Join us for a CRM Bootcamp in Denver, CO – May 17 to 27, 2010
Our first spring CRM boot camp in Denver Colorado is offered in conjunction with Sunset Learning Institute. Come join in the fun...
