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Steve is a veteran consultant with more than 25 years of experience in applications support. Steve has been involved in the design, usability analysis, implementation, and training for CRM systems since the mid 80s and with Dynamics CRM since CRM 3.0 was announced in 2005. With triple CRM MCITP certifications and dual trainer certifications, Steve focuses on CRM design for usability, user adoption, and training.
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